Overview
This Shipping & Returns Policy applies to all online orders placed through Lizzy’s This N That (ABN 42 745 287 288).
We aim to make every order quick, reliable, and handled with care.
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1. Shipping Costs
• Australia: Flat rate $13 AUD for orders under $100.
• Free shipping within Australia for orders over $100.
• New Zealand: Flat rate $36 AUD.
• United States: Flat rate $50 AUD.
All prices include GST.
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2. Dispatch & Delivery Timeframes
• Orders are dispatched within 3 business days.
• Delivery is typically 2–4 business days Australia-wide (via Australia Post Express where possible).
• Sale items may take slightly longer to ship.
If we’re unable to fulfil an order, we’ll contact you within 2 business days to arrange an alternative item or full refund.
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3. Shipping Destinations
Lizzy’s This N That ships Australia-wide and to New Zealand and the USA for the flat rates above.
We do not currently accept online orders from other international locations, but you can contact us to discuss a special order.
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4. Change of Mind Returns
We do not offer refunds for change of mind.
However, we’re happy to offer a store credit or exchange for unused and unworn items returned in their original condition within 14 business days of purchase.
Please note:
• Proof of purchase is required.
• Return postage is at the customer’s expense.
• If your original order qualified for free shipping, a $10 restocking fee will be deducted from your store credit.
• Items returned without prior approval will be returned to sender.
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5. Faulty or Incorrect Items
Under the Australian Consumer Law, you’re entitled to a repair, replacement or refund if a product is faulty, not as described or unfit for purpose.
Please contact us within 14 days of receiving your order and keep the item in original condition.
We’ll cover return postage if the item is confirmed faulty or incorrect.
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6. Sale Items & Vouchers
• Sale and clearance items are final sale unless faulty.
• Gift vouchers are non-refundable and not redeemable for cash.
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7. Contact Us
If you have any questions about shipping, returns or exchanges, please reach out:
📞 0411 644 091
We truly appreciate your support of our small business, we are always here to help.